Frequently asked question
Depending on the availability of the product, you will receive the order within 5-7 working days.
We understand that situation and you will get a call to inform in case of delivery. We request you to track your order details through our website or directly through our delivery partner's websites using your tracking number.
Yes! The courier service will surely make an attempt to re-deliver the order in next working day if you weren’t able to receive the courier in the first attempt.
This might sound tricky but you have an edge when you pre-book any product. Once you pre order for the pay the final price, any change in the price of the product in the market will not be effective for you. However, in case where product launch price is lower than amount paid during pre-booking, the difference amount will be refunded to the customer. Any price changes are subjective to the update on lotmobiles.com. Other websites/online shop prices will not be considered in this case as price change. Pre - Order/ Booking will be considered fewer than 2 conditions.
The partial amount needs to pay as confirmation of the purchase and the remaining amount needs to be paid before shipping of the product.
Standard delivery will be mentioned on the product page and will be confirmed by our Customer care executive before dispatch.
Be assured that we have a sound refund policy in place. Refund will be initiated by cellwave.one in 3- 6 working days after confirmation from you via an email to our customercare@cellwave.com with a request to cancel. The same will reflect in the your bank account or credit card within 10 to 25 business days & clear-on-code will be provided to the customer by merchant/ merchant’s bank.»
We have three shipping methods; they are Flat Rate Shipping, Standard Shipping and Expedited Shipping.
Yes, wherever you are, we will be able to deliver the products to you.
FedEx or DHL might in some cases apply a nominal "remote area charge". This is very rare but can happen when your delivery address is too far from the main logistics centers.
If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You will need to pay an extra $20 to cover the remote shipping fees from FedEx or DHL. However, if you do not want to pay any additional fees, we would suggest that you ship your order with EMS (Standard Shipping) or Flat Rate Shipping. We will refund you the difference in shipping fee.
